Transit Times & Shipping Rates

MDSkinShop.com will do its utmost to get your product(s) to you as quickly as possible, as accurately as possible, and as cost effectively as possible.

Order Turnaround Time:
- All orders placed by 2:30 p.m. EST the same day will be shipped that day provided all product is available and in stock.

- Customer email inquiries will be responded to within 24 hours or less on weekdays and 48 hours or less on weekends.

- Voicemail messages will be responded to within 24 hours or less on weekdays and 48 hours or less on weekends.

- Stock Notifications will be supplied via email or voice mail to any customer who will have a delay in shipping due to "Out of Stock" status within 24 hours of receipt of order. (in an effort to accommodate customer's needs, "Out of Stock" items will never be charged until the product arrives in stock and is ready to leave the spa.)

- Arrangements may be made for "partial order" shipments however pro-rated shipping charges would apply.

**The following Shipping Rates for Domestic and International Destinations is subject to change at any time according to current rate fluctuations per carrier **

Domestic Shipping

Standard Shipping
Under $100.00
Flat Rate $7.95 (FedEx Ground)
Flat Rate $5.15 (Priority Mail)
Over $100.00
FREE Shipping

Express Shipping
2nd Day Air (delivery within 48 hours of shipping date)
Flat Rate $28.00
*Cannot be shipped to P.O. Boxes or Military Addresses*

Next Day Air Saver (by 3:00PM)
Flat Rate $43.00
*Cannot be shipped to P.O. Boxes or Military Addresses*

Canada Shipping - (shipped via USPS Global Priority Mail 6 - 10 day estimated delivery time)

Flat Rate $22.95
**(does not include charges for tax or duty)**

International Shipping - (shipped via USPS Global Priority Mail 6 - 10 day estimated delivery time)

$29.95 Flat Rate
**(does not include charges for tax or duty)**

GLOBAL EXPRESS - International Shipping - (shipped via USPS Global Express 3-5 day estimated delivery time)

The following products may not be shipped outside the USA.

Neostrata
Exuviance
DCL
MD Forte

Please contact info@mdskinshop.com if you have any questions.

Exchange / Return Policies

Customer Care: info@MDSkinShop.com
Telephone: (866) 467-0306

Our Policies

100% Customer Satisfaction
Thank you for choosing MDSkinShop.com to help you with your skin care needs. Our commitment to you is your complete satisfaction with every step of your experience with us. We want to help you in the event that you have any questions regarding your skin care. We are constantly working to improve our ability to serve your needs and make your relationship and experience with us a positive one. We would appreciate hearing your suggestions and feedback so please email us at any time at: info@mdskinshop.com

What do I do if I have questions or problems with my skin care products?
The fastest way to get help is to call our toll free telephone number to speak with an esthetician. Please call (866) 467-0306 to speak with a skin care therapist regarding your skin care or product questions.

What do I do if I need to exchange an item?
The fastest way to get help is to call our toll free telephone number to speak with an esthetician. Please call (866) 467-0306 to make arrangements for exchanging an item. Please see our return policies to make sure your exchange meets the criteria for return.

What is the Return Policy for product purchases?
If you are dissatisfied with your purchase due to irritation or allergic reaction, please contact a skin care therapist at Radiant Skin Clinic immediately to determine the cause of the reaction and make arrangements for either return or exchange. Please take into consideration that any returns must be within 30 days of purchase and the container must be at least 50% full. Items that may not be returned are specifically noted (in bold red) in the individual product description online.

What do I need to do prior to returning an item?
To return an item that meets the return policy, please call our toll free telephone number at (866) 467-0306 or email us at info@mdskinshop.com. A Skin Care Therapist will ask for the reason for your return and issue you a Return Authorization Number (RAN#). This RAN# must be included with the product(s) being returned to identify the purchaser. Credit will be issued within 10 days of receipt unless further information or clarification is needed, at which time you will be contacted to get the necessary data.

What do I need to do if I receive my order damaged?
If any product within your order arrives to you damaged (ie: leaking, broken, pump malfunction), please contact us immediately and we will make arrangements for replacement of the product and return of the damaged item(s).

We are licensed professionals and take our responsibility to our clients very seriously. You, as an individual, put faith and trust in our skin care training and knowledge. We are honored to serve you and promise to put your best interest first!